I called Jim and he quickly got back to me and he told me that he charges $60/hour. He also told me straight out that there is a two hour minimum. I scheduled the service, he arrived on time and installed both outlets. He had all the right equipment and was very friendly. He even patiently allowed my husband to look over his shoulder and chat with him while he worked. When he was finished he explained the bill - 3 1/2 hours service plus parts. He cleaned up after himself too and the outlets were nice and straight. I thought he did a very nice job and a fair price..